Facebook Twitter YouTube
Busca cursos con vídeo:

Capítulo 6:

 Booking. Hacer reservas en inglés

Nota: Para visualizar el vídeo que acompaña este capítulo, haz clic en el siguiente enlace http://www.mailxmail.com/curso-telephoning-ingles-telefono-negocios/booking-hacer-reservas-ingles

6.1. Booking hotels and restaurants

When making a booking over the phone, the receptionist or maitre will guide you as to what information is necessary for them. 

Here are some phrases you might hear:

Hotel

- How may I help you today?       

- How many nights is that for?    

- What dates would you like?      

- Would you like a single room or a double room?

- Can I have your card number?    

- Could you give me a contact number?

- Would you like a confirmation in writing?

- Is there anything else I can help you with today?

 

Restaurant

- How may I help you?

- At what time?

- Would you like smoking or non-smoking?

- Can I have you name?

The International Spelling Alphabet is very useful in making a booking. 

It is useful for spelling names that are difficult, that might otherwise result in an embarrassing situation. It’s simple to learn the English Phonetic Spelling. When using the alphabet, we generally say a phrase like: “ G for golf,” or “S as in Sierra.”

[Try spelling your name, then your company or address, and so on.]

It can help to remember that there are several groups of words that go together such as:

  • Dances: Foxtrot, Tango
  • Shakespeare: Romeo & Juliet
  • Men's first names: Charlie, Mike, Oscar, Victor
  • Cities: Lima, Quebec

The International Spelling Alphabet

Activity 1.

Fill in the gaps in these dialogues.

1)

A: Good evening D’art, How………………………. (1)help you?

B: Good evening a table for two for tomorrow night please.

A: Certainly. At……………..(2)time?

B: At 8 o’clock.

A: Ok, would you like smoking or………………………………..(3)?

B: Non smoking please.

A: What…………….(4)please?

B: Harrison.

A: H.A.R.R.I.S.O.N?’ H’ as in…………………(5)?

B: That’s correct.

A: Right ok, we’ll see you tomorrow night at 8pm.

B: Thank you.

A:bye.

 

2)

A: Welcome to the Leonarte Hotel, how may……………………(6)?

B: Hi, I’d like to book a room please.

A: Certainly. How………………………(7) is that for?

B: For three nights.

A: Ok, and what……………(8)?

B: The 28th of November till the 1st of December.

A:Would you like a…………………………(9)or a double?

B: A single please.

A: Could I…………………………….(10)card number?

B: Certainly, it’s 4545 2314 2109 4367

A: And the………………..(11)on the card?

B: Frank Reynolds.

A: Could you spell your last name?

B: Yes of course, R.E.Y.N.O.L.D.S

A: D as in……………..(12)?

B: That’s correct.

A: Expiry?

B: September 2014.

A: Could you give me……………………..(13)?

B: Yes it’s 658 223310

A: Would you like a confirmation…………………………(14)?

B: No, that’s not necessary.

A: Ok Mr Reynolds, is there………………………………….(15)help you with today?

Listen to the dialogues above and check your answers. [Audiotrack 19: Escucha el audio en el vídeo de arriba] 

Your turn

6.2. Booking transport

In the modern world, it is much easier to book transport online than over the phone.  However not all web pages are user friendly, and sometimes you can feel unsure as to whether your journey has been properly booked or not. Also, if you want information about booking transport, it might be better to call and do everything over the phone. 

Here is a simple example about booking transport:

A: Hello Eurorail, how may I help you?

B: Hello, I’d like some information about booking trains to Berlin.

A: From what station?

B: From Cologne Haupbanhof.

A: Trains to Berlin run on the hour, every two hours.

B: And the price?

A: 40€, would you like me to book that for you?

Vocabulary for trainAmerican vs British English

 

Language Tip

Prepositions of Time.

At = a precise time:

At 3 o’clock, at noon, at sunrise.

In = Months, years, centauries, long periods of time:

In the 1700s, in the year 2000, in July, in summer.

On = days and dates:

On the 12th of August, on New Years Eve, on my birthday.

Activity 1.

Correct these sentences

1. May you help you?

2. You would like a sleeper car?

3. I want the train on noon.

4. Please direct me to the right luggage room.

5. I want a freeway ticket please.

6. In what time does this train leave?

7. Do I need to take the underway?

8. Trains to Paris run in the hour.

9. Where is the back desk?

10. Do the buses run at August?

Activity 2.

Complete this form for your next journey.

 - Hello I’d like to book tickets to__________________(destination)

 - I want to travel on___________________(dates)

 - I’d like to travel __________________(class)

 - Could I pay by__________________(payment method)

Your turn

Nuestras novedades en tu e-mail

Escribe tu e-mail:



MailxMail tratará tus datos para realizar acciones promocionales (vía email y/o teléfono).
En la política de privacidad conocerás tu derechos y gestionarás la baja.

Cursos similares a Telephoning. Inglés al teléfono. Negocios



  • Vídeo
  • Alumnos
  • Valoración
  • Cursos
1. Cómo hablar por teléfono en inglés. Conversaciones
¡ Inglés al teléfono ! En este curso aprenderemos la forma correcta de hablar por... [28/06/11]
209  
2. Conversación en inglés. Pedir pizza por teléfono
Para mejorar nuestro inglés es recomendable practicar y expandir nuestro... [20/09/11]
300  
3. Inglés intermedio. Inglés de negocios
Es fundamental poder hablar de negocios. Sigue este curso de inglés y aprende a... [03/03/11]
1.636
Curso con video

¿Qué es mailxmail.com?|ISSN: 1699-4914|Ayuda
Publicidad|Condiciones legales de mailxmail