Different situations you might have to face on the phone their possible answers:

1. Calling a business partner and introduce yourself.
-"Hello, my name is Joan McKean and I am calling from Perry´s in Dublin."

2.  -"May I ask who is calling?"
-"Yes, this is Bill Beard."

3. Let the caller know that the person they want has answered the phone.
-"Speaking."

4. Could you spell your name, please?
-"J-E-A-N     S-M-I-double T-Y."

5. Call a hotel you left this morning to ask if you left your diary behind in the room.
-"I´m calling to ask if you found my diary in room 324. I was there last night."

6. - " Would you like to leave a message?"
-"Yes, please. Tell her that Carolyn Dunne called."

7. Call a travel agent to reserve a flight to New York next Tuesday.
-"I would like to book a flight to New York next Tuesday, please."

8.  -"She´s out at the moment. Can she reach you this afternoon?"
-"Yes, I´ll be in my office. / No, I´ll be out all the afternoon."

9. Call your office and ask if anyone phoned while you were out.
-"It´s Bob here. Has anyone called since I left the office?"

10.  -"I´m afraid he´s got the day off. Can someone else help you?"
-"No, I need to speak to him. / Yes, can you connect me to his boss."

11. -"I´m afraid that she´s tied up at the moment."

12. Phone Directory Enquiries and ask for the number of the Central Bank in Milan.
-"I would like the number for the Central Bank in Milan, please."

13. Explain to a caller that your boss can´t speak at the moment.
-"I´m afraid she´s quite busy at the moment."

14. -"Could you tell me your phone number?"
-"Yes, it´s 303-414-6903 (three-oh-three-four-one-four-six-nine-oh-three)."

15. -"Thanks for calling / your help."

16. Ask to speak to the Sales Department about your order.
-"I would like to speak to a sales representative about our order."

17. Call your bank and explain that you haven´t received your new credit card yet.
-"My credit card hasn´t arrived. Has it been sent to me?"

18. Call a restaurant to make a reservation for a business lunch.
-"I would like to book a table for twelve tomorrow for three people. The name is Jones."

19. The person you want is busy. Leave a message on their voicemail.
-"Hi Mike, it´s Cindy here. Can you call me back later, please?

20. Offer to take a message for a colleague.
-"He / she is busy at the moment. May I take a message for him / her?"

21. Call an airline to ask when a flight is supposed to arrive.
-"Can you tell me when the flight from Liverpool is due in?"

22. -"I´ll talk him to call you back. How long will you be at your desk?"
-"I´ll be here for several hours."

23. -"Sales Department, Carol Jones speaking. Can I help you?"

24. Explain that your colleague has the day off. Offer to help.
-"My colleague is off today. Can I help you?"

25. Arrange to meet a visitor at the airport.
-"I´ll be at the airport at six p.m. to meet you."

26. Phone a supplier about a late delivery.
-"Our delivery hasn´t arrived yet. Can you check on it?"

27. -"He´s in a meeting. Can you call later?"
-"Yes, when would be a good time?"

28. Ask what something is about.
-"May I ask what it is about?"

29. You would like to invite a business partner for dinner next week.
-"Have you got time for dinner next week?

30. Find out what a business partner would like to do in the evening.
-"What would you like to do this evening?"

31. Phone home to say that you have to work late.
-"I´m afraid I´m going to be late this evening."

32. Offer to put a call through to your Boss, George Vida?
-"I can connect you to George / Mr. Vida if you like."

33. Ask a caller to phone later that day.
-"Could you phone again his afternoon, after 4 p.m.?"

34. -"The line is busy. Would you like to hold?"
-"Yes, I´ll hold. / No, I´ll call back later."

35. Ask a caller to repeat his / her name.
-"Could you repeat that, please?"

36. -"Her line is engaged / busy. Can you hold for few minutes?