ALPHABET AND SYMBOLS/PUNCTUATION & ABBREVIATIONS

Alphabet:

English Phonetic Spelling (Sometimes wrongly called the International Phonetic Alphabet)
When speaking on the telephone, it is sometimes useful to spell a word using English Phonetic Spelling. To spell "Club", for example, you would say: "C for Charlie, L for Lima, U for Uniform, B for Bravo."

- It is very easy to learn English Phonetic Spelling. Start by spelling your name, then your company or address. Soon, you will know the whole alphabet.

Abbreviations:
The rule for punctuation of abbreviations is:
- if last letter of word and abbreviation are the same: no full stop (for example Ltd)
- if last letter of word and abbreviation are NOT the same: full stop (for example Co.)
Some basic abbreviations:

A.G.M.
Annual General Meeting (of company shareholders)
A.O.B.
any other business (at the end of a meeting agenda)
a/c
account, as for bank account [eg: a/c no. 123456789]
asap
as soon as possible
BTW
By the way
c.i.f.
cost, insurance, freight
c/o
care of [on an envelope eg: Mrs G Smith, c/o Mrs B Brown]
cc:
copies to [at the end of a letter eg: cc: TE, JMR, JSA]
Co.
Company
e.g.
for example [from the Latin exempli gratia]
E.G.M.
Extraordinary General Meeting (of company shareholders)
f.o.b.
free on board
f.o.c.
free of charge
FYI
For your information
HQ
headquarters (of a company or other organisation)
Inc.US
Incorporated [after the name of a firm organised as a legal corporation]
LtdUK
Limited [after the name of a firm organised as a legal company]
O.H.P.
overhead projector
P.A.
personal assistant 
p.t.o
please turn over [at the end of a page]
PLCUK
Public Limited Company [for a firm whose shares are sold on the open market]
v.a.t.
value added tax
WP
word processing (or creation of text by computer)

Punctuation:
How punctuation symbols are read in English; this is essential for spelling web sites or
e-mail addresses.